when my email stopped working

I haven’t been able to log into kellilla.com mail since I got back, kept getting this weird error. So this morning I emailed tech support (took me forever to find the email, they’ve moved stuff around way too much on “us.net”). They emailed me back with two choices.
They can FTP my email to me.
or
I can delete the mail account, wait 30 min, and recreate it.

So either I have to have my email FTPed to me (and hopefully that means they’ll be FTPing all my old stuff), or I can delete everything and start over. GEE THANKS!!
Ugh. I really hate hispeed/us net now. Gotta change, gotta change… as soon as they send me this crap I’m switching kell@kellilla.com to a forwarding address. I’d just delete it, but it’s too spread out, ya know…